- Privacy Policy
RS Otak Dr. Drs. Hatta Bukittinggi built the My Hatta Apps as a free application to support services in hospitals. This application can be used free of charge.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at My Hatta Apps unless otherwise defined in this Privacy Policy
- Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to full name, email, password, medical record number, and health-related information for appointment services. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app
• Google Play services
- Data Retention and Account Deactivation Policy
- Data Retention and Legal Exceptions
As an official government hospital application handling Electronic Health Records (EHR) and clinical information, all patient medical histories and related personal data are securely retained within the hospital’s core infrastructure in accordance with applicable national healthcare laws and statutory regulations. Due to these strict medical-legal compliance requirements and for the sake of patient safety, official medical records and clinical data cannot be deleted or erased upon user request.
- Account Deactivation and Access Restriction
While the underlying official medical records must be legally maintained by the hospital, users have full control over their mobile application access. You have the right to request the permanent deactivation of your application login access. Deactivating your login access will:
• Terminate and revoke all active sessions on your mobile devices.
• Unlink your mobile device and user profile from the hospital's digital portal, ensuring that your medical records can no longer be viewed or accessed through this mobile application.
• Erase non-medical, application-specific data such as notification preferences and temporary login cache.
- How to Request Login Deactivation
To request the deactivation of your application login access, you may submit an official request through the following methods:
• On-Site Verification: Visit the Information & Medical Records Department at the Hospital during official working hours.
• Via Official Email: Send your request to sirsrsomh@gmail.com with the subject "App Login Deactivation Request". For security and verification purposes, please attach a copy of your Hospital Patient Card.
- Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
• Government Data Ownership & Medical Secrecy
All data presented and processed within this application is part of the official government hospital information system. It is strictly classified as state-regulated medical secrecy and is subject to national laws regarding public archiving and healthcare information management.
• Strict Identity Verification
To prevent unauthorized access and protect patient privacy, the Hospital implements strict identity verification protocols. The Hospital reserves the right to reject any account-related requests (including login deactivation or access modification) if the applicant’s identity cannot be fully verified against our official, secure medical record database.
- Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
- Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
- Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
- Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2026-05-25
- Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to Contact US